Technical Support
技术支持 Technical Support
这是「空瓶记」的官方支持页面。若你在使用中遇到故障、数据同步问题、提醒异常、图片导入失败，或希望提交功能建议，可通过本页联系方式联系我们。 This is the official support page for EmptyBottle. If you encounter issues such as app errors, sync problems, reminder failures, image import issues, or if you want to send feature suggestions, you can contact us through the information on this page.
适用产品 Product
空瓶记 App EmptyBottle App
更新时间 Last Updated
April 19, 2026
响应目标 Response Goal
3 个工作日内 Within 3 business days
联系信息 Contact Information
如果你需要技术支持、问题排查或数据处理协助，请优先通过邮箱联系。 If you need technical support, troubleshooting, or assistance with data-related issues, please contact us by email first.
支持邮箱 Support Email
chenyaqi2026666@163.com
开发者 / 运营者 Developer / Operator
陈亚奇 Chen Yaqi
支持语言 Support Languages
中文、英文 Chinese, English
建议附带信息 Please Include
设备型号、iOS 版本、App 版本、问题发生时间、复现步骤，以及必要截图。 Device model, iOS version, app version, time of issue, reproduction steps, and screenshots if available.
支持范围 Support Scope
以下类型的问题适合通过本页提交。 The following issues are appropriate to report through this page.
账户与数据 Account and Data
记录丢失、同步异常、图片未显示、历史数据无法访问、导出或删除请求等。 Missing records, sync issues, images not showing, inaccessible history data, or export and deletion requests.
功能异常 Feature Issues
录入失败、提醒未触发、海报生成异常、页面卡顿、崩溃或按钮无响应等。 Entry failures, reminders not firing, poster generation errors, lag, crashes, or unresponsive buttons.
计费与购买 Billing and Purchase
空瓶记目前提供永久版内购。本页可用于提交购买恢复、支付异常和订单核对相关问题。 EmptyBottle currently offers a one-time lifetime purchase. This page can be used for purchase restoration, payment issues, and order verification questions.
产品建议 Product Suggestions
欢迎提交功能改进、使用体验优化、语言本地化和界面细节建议。 Feature ideas, usability improvements, localization suggestions, and interface refinements are all welcome.
常见问题 Frequently Asked Questions
先把用户最常见的疑问放在这里，减少重复沟通。 Common questions are listed here first to reduce back-and-forth.
为什么提醒没有按预期出现？ Why didn't a reminder appear as expected?
请先确认系统通知权限是否开启、专注模式是否影响通知展示，以及记录本身是否已正确设置提醒时间。如果仍有问题，请附带截图与设备信息发邮件。 First confirm that notification permission is enabled, Focus mode is not suppressing alerts, and the record itself has a valid reminder configured. If the problem remains, email us with screenshots and device details.
图片导入失败怎么办？ What should I do if image import fails?
请确认照片权限已授权，并重试选择原图或较小图片。若问题持续，附上失败步骤和截图，有助于我们定位压缩、读取或存储环节的问题。 Please confirm Photos permission is granted and try selecting the original image or a smaller file. If the problem persists, send the exact steps and a screenshot so we can investigate compression, loading, or storage issues.
数据会上传到服务器吗？ Is my data uploaded to a server?
数据处理方式以隐私政策为准。若你启用了 iCloud 等系统同步能力，相关数据可能通过 Apple 的云服务在设备间同步。 Data handling follows the Privacy Policy. If you enable system sync features such as iCloud, related data may sync across devices using Apple's cloud services.
反馈建议 Feedback and Suggestions
如果你希望更快获得有效回复，建议按以下格式发送邮件。 If you want a faster and more useful response, the following email format is recommended.
邮件主题建议：`空瓶记支持 - 问题类型 - iPhone 机型`
正文建议包含：
1. 问题描述
2. 问题发生前后的操作步骤
3. 设备型号与系统版本
4. App 版本号
5. 截图或录屏（如有）
Suggested subject line: `EmptyBottle Support - Issue Type - iPhone Model`
Your email should ideally include:
1. A clear issue description
2. Steps before and after the issue occurred
3. Device model and system version
4. App version number
5. Screenshots or screen recordings if available